Goods returned for credit will not be accepted without the relevant Return Authorisation Number (RAN) clearly displayed on the outside of the package.
All returns, including samples, must be sent back within 15 days of the invoice date.
If you receive faulty or damaged goods please contact us within 3 days of receiving the goods.
You must inform us within 10 working days if any goods are lost or damaged in transit, so we can initiate an investigation at the delivery company and rectify the problem.
Customers are responsible for all freight costs unless the returned goods were damaged in transit or incorrectly supplied.
We will not accept returns on garments that have been decorated.
All returns MUST be in the original supplied packaging and in re-sellable, folded condition, including loose pockets with polo shirts and cardboard accessories with business shirts … failure to comply may result in a repackaging fee being levied per garment. If you return the goods, please note that they are at your own risk until we receive them. Please send returns well packaged, via a reputable courier that provides a track and trace facility. The returned items must be in their original packaging, and have not been worn, used, or had their labels removed.
Any goods returned without a Returns Authorisation Number will be sent back to the customer, unprocessed.
We do not accept returns of sale items (e.g. ends of lines).